Deborah T Affonsa

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Deborah T Affonsa

Vice President of Customer Service,
Board Member

Vice President, Customer Service, Pacific Gas & Electric Company, 2014 – present. Responsible for over 1850 employees with an annual budget of over $140 M including a $100 M regulated retail services company, 5 contact centers, 75 local customer service offices, customer account management, customer journey mapping, escalated customer relations, and customer impact for an investor-owned utility with natural gas and electricity revenues of over $18 billion per year.

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